Privacy at The Lung Co

Privacy & Cookie Policy

Last updated: 28 August 2025

At The Lung Co, your privacy matters to us. We take care to protect your personal, health, and digital information, and use it only to provide you with the best possible respiratory physiotherapy care.

What We Collect

We may collect:

  • Your name, contact details, and date of birth

  • Medical history and health information relevant to your treatment

  • Medicare, DVA, or private health fund details

  • Payment information for billing and claims

  • Information you provide when using our website or online booking system (e.g., appointment requests, enquiry forms)

  • Technical information such as cookies, IP address, and browsing behaviour when you use our website

How We Use Your Information

We use your information to:

  • Deliver physiotherapy care that is right for you

  • Communicate with you about appointments and treatment

  • Share relevant updates with your GP or health professionals (with your consent)

  • Process payments, Medicare, DVA, and private health claims

  • Operate and improve our website and booking system

  • Analyse website traffic and booking trends to improve services

  • (Where applicable) measure the effectiveness of online advertising and provide relevant updates about our services

We will never sell or share your information for third-party marketing.

Cookies and Online Tracking

Our website www.thelungco.com.au uses cookies and similar technologies to:

  • Ensure the online booking system works properly

  • Remember your preferences and improve site performance

  • Collect analytics to help us understand how visitors use our site

  • Support marketing and tracking (e.g., Google Analytics) so we can provide relevant information about our services

You can manage or disable cookies through your browser settings. Please note this may affect the functionality of our booking system and website.

Keeping Your Information Safe

We store your details securely and only allow authorised staff to access them. We use secure systems to protect against loss, misuse, or unauthorised access.

Your Rights

You have the right to:

  • Access the information we hold about you

  • Request corrections to your personal information

  • Opt out of non-essential cookies or marketing communications

Questions or Concerns?

If you have any questions about this Privacy & Cookie Policy, or if you would like to make a request, please contact us:

The Lung Co
admin@thelungco.com.au