Frequently Asked Questions

No, a referral is not required to access our services. However, if you wish to use Medicare funding through a Chronic Disease Management (CDM) Plan, a referral from your GP is necessary.

We also welcome referrals and medical updates from your doctor to ensure coordinated care. If additional health information is needed to provide the most appropriate treatment, we may request your consent (or that of your Next of Kin) to contact your GP or specialist.

We are based in Metro Brisbane, but we understand that access to skilled services like ours can be limited. If you are located anywhere between, the Sunshine Coast, Gold Coast and Toowoomba we are happy to discuss service options with you. Provider Travel will be quoted prior. 

Additionally, our telehealth services are available to clients nationwide across Australia.

Any documents relevant to your respiratory health can be helpful in ensuring we provide the best possible care. These may include:

• Hospital discharge summaries
  
  

• Respiratory test results (e.g lung function tests, sleep studies)
  
  

• Medical letters from specialists or GPs
  
  

• Care plans (e.g Chronic Disease Management Plan, NDIS plans)
  
  

Providing these documents allows us to better understand your medical history and tailor your treatment accordingly.

Yes, with your permission (or the consent of your Next of Kin if applicable), we can access your My Health Record to gather relevant medical information that may assist in the treatment of your lung condition. This allows us to review important documents such as hospital discharge summaries, test results, imaging reports, and specialist letters, ensuring we provide the most informed and tailored care possible.

If you would like us to access your My Health Record, please let us know during your appointment, and we will guide you through the consent process.

Your initial appointment (~1 hour) will include:

• A comprehensive assessment of your respiratory health, daily routine, concerns, and goals. We take a person-focused approach, ensuring your treatment aligns with your overall health and medical history.
  
  

• A discussion of treatment and management options tailored to your needs. Simple concerns can often be addressed within the session.
  
  

• For more complex treatment needs, we assist with equipment sourcing and device recommendations, ensuring you have access to the right tools for your condition. Follow-up sessions may be required to implement and optimise your treatment plan effectively.
  
  

Our goal is to create a personalised, sustainable plan that works for both you and your support network.

Once we receive your referral, we will offer a FREE 10-minute phone consultation to ensure we are the right fit for your needs.

As everyone's concerns and goals vary, the complexity of care and interventions may differ. We will provide an individualised quote based on your specific needs prior to confirming your appointment.

Payment is processed at the end of each session, and any Medicare or private health rebates will be applied. 

Due to the widespread demand for our services and limited accessibility to services like ours, we charge an inbound Provider Travel fee at our hourly rate for a maximum of 30 minutes. In some cases, a fee of $1/km will be charged for non-labour costs. This ensures we can continue to provide services across the wider Brisbane area. The travel charge will be quoted during your initial phone consultation.

Yes, you may be eligible to receive up to 5 partially funded physiotherapy sessions per year under the Medicare Chronic Disease Management (CDM) Plan (previously known as the EPC plan). A GP referral is required, and Medicare will provide a rebate for eligible patients. However, a gap fee will apply. Your GP will need to send the referral before your initial session.

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HCPs are a form of federal funding designed to help seniors access home care services and stay safe and comfortable at home.

Once approved and signed up with a provider, you can access relevant services, including physiotherapy. We are happy to work with both HCP providers and self-managed packages to ensure client-centred outcomes. Please speak with your care provider to organise approval and discuss how we can support your needs.

PAYMENT OPTION COMING SOON

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Yes, we accept all private health insurance funds for physiotherapy services. If your policy includes physiotherapy coverage, you can claim back some or all of your costs, depending on your health fund and level of cover.

Yes, we provide respiratory physiotherapy for NDIS self-managed and plan-managed participants. Get in touch with us to discuss your individual needs.